Privacy policy

Camping Gear AU — Privacy Policy

This Privacy Policy describes how Camping Gear AU collects, uses, and shares your personal information when you visit or make a purchase from campinggearau.com. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

Device Information

When you visit our site, we automatically collect information about your device, including your web browser, IP address, time zone, and cookies. As you browse, we also collect information about the pages and products you view, referring search terms, and how you interact with the site.

We collect this information using:

  • Cookies — small files stored on your device. Here are the cookies we use:
    • _session_id — unique token, sessional. Allows Shopify to store session information (referrer, landing page, etc.)
    • _shopify_visit — no data held, persistent for 30 minutes. Used to track the number of visits.
    • _shopify_uniq — no data held, expires midnight of the next day. Counts visits by a single customer.
    • cart — unique token, persistent for 2 weeks. Stores your cart contents.
    • _secure_session_id — unique token, sessional.
    • storefront_digest — unique token, indefinite. Used to determine access if the store has a password.
  • Log files — track actions on the site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels — electronic files that record how you navigate the site.

You can disable cookies in your browser settings, though this may affect some site functionality.

Order Information

When you make or attempt to make a purchase, we collect your name, billing and shipping address, payment information (credit/debit card), email address, and phone number.

2. How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfil your orders, including payment processing and shipping
  • Send order confirmations and invoices
  • Communicate with you about your purchase
  • Screen orders for potential fraud or risk
  • Send you marketing communications in line with your preferences (you can opt out at any time)

We use your Device Information to:

  • Detect and prevent fraud
  • Improve and optimise our website (via reports and analytics)
  • Evaluate the effectiveness of our advertising campaigns

3. Sharing Your Personal Information

We share your personal information with trusted third parties, including:

  • Shopify — our e-commerce platform. See their privacy policy at shopify.com/legal/privacy
  • Google Analytics — to understand how customers use our site. See google.com/intl/en/policies/privacy. Opt out at tools.google.com/dlpage/gaoptout
  • Shipping and fulfilment partners — to deliver your orders
  • Payment processors — to handle transactions securely
  • IT and marketing service providers

We may also share your information to comply with applicable laws, respond to legal requests, or protect our rights.

4. Behavioural Targeted Advertising

We may use your personal information to show you targeted advertising we believe may be of interest to you. You can learn more about targeted advertising at the Network Advertising Initiative.

You can opt out of targeted advertising via:

  • Facebook: facebook.com/settings/?tab=ads
  • Google: adssettings.google.com
  • Bing: about.ads.microsoft.com
  • Digital Advertising Alliance: optout.aboutads.info

5. Overseas Disclosure

Some of our service providers may be located outside Australia. Your personal information may be processed or stored overseas. We take reasonable steps to ensure these parties handle your information in accordance with Australian privacy standards.

6. Security

We implement physical, electronic, and managerial procedures to protect your personal information from misuse, loss, and unauthorised access. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your Order Information for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, warranty support, and legal compliance. You may request deletion of your personal information at any time by contacting us.

8. Access and Correction

You have the right to access and correct the personal information we hold about you under the Privacy Act 1988. To make a request, please contact us at campinggearaushop@gmail.com.

9. Complaints

If you have a complaint about how we handle your personal information, please contact us at campinggearaushop@gmail.com. We will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Minors

Our site is not intended for persons under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this page periodically.

12. Contact Us

For questions about this policy or our privacy practices, please contact us:

Email: campinggearaushop@gmail.com Post: 13-15 Georgia Cres, Melbourne, VIC, 3030, Australia

Last updated: May 2026