Terms of service
Terms of Service — Camping Gear AU
Last updated: May 2026
General
Camping Gear AU operates this website (campinggearau.com). Throughout the site, the terms "we", "us" and "our" refer to Camping Gear AU. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein. These Terms apply to all users of the site. We reserve the right to update these terms at any time — changes take effect immediately upon posting. It is your responsibility to check this page periodically.
Section 1: Eligibility
By using our site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. You may not use our site for any illegal or unauthorised purpose, nor violate any laws of your jurisdiction, including Australian Consumer Law.
Section 2: General Conditions
We reserve the right to refuse service to anyone at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission. You will not transmit any viruses or harmful code. Failure to comply with these Terms will result in immediate termination of your access to our Services.
Section 3: Accuracy of Information
We are not responsible if information on this site is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions. We reserve the right to modify site content at any time without obligation to update any information.
Section 4: Prices and Service Modifications
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without liability to you or any third party.
Section 5: Products and Orders
We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors. We will attempt to notify you via email if an order is changed or cancelled.
We have made every effort to display product colours and images accurately, but cannot guarantee accuracy on all monitors. Product descriptions and prices are subject to change without notice.
You agree to provide accurate and complete billing and account information for all purchases, and to promptly update your details as needed.
All orders are final. Changes or cancellations are only accepted where required by law or as outlined in our Returns Policy.
Section 6: Payment
All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. Delivery charges are calculated at checkout. We accept payment via credit/debit card and PayPal. Payment is processed at the time of placing your order.
Section 7: Delivery
We deliver to physical addresses within Australia. We do not deliver to PO Boxes. Tracking details will be provided once your order is dispatched. We are not responsible for delays caused by incorrect address information, refusal to accept delivery, or circumstances beyond our control.
Section 8: Warranties and Returns
All products sold by Camping Gear AU come with guarantees that cannot be excluded under the Australian Consumer Law. Please refer to our Return and Refund Policy for full details on warranties, change of mind returns, and the claims process.
Section 9: Third-Party Tools and Links
We may provide access to third-party tools on an "as is" basis without warranties of any kind. Use of such tools is at your own risk. Our site may also contain links to third-party websites — we are not responsible for their content, accuracy, or practices. Complaints regarding third-party products should be directed to the relevant third party.
Section 10: User Comments
If you submit comments, feedback, or other communications to us, you grant us the right to use, edit, publish, and distribute them without restriction or compensation. You are solely responsible for the accuracy and legality of your comments. Comments must not infringe any third-party rights or contain unlawful, defamatory, or harmful content.
Section 11: Personal Information
The collection and use of personal information through our store is governed by our Privacy Policy, available on our website.
Section 12: Errors and Omissions
Our site may occasionally contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, or availability. We reserve the right to correct errors and cancel orders where information is inaccurate, without prior notice.
Section 13: Prohibited Uses
You are prohibited from using our site or its content for any unlawful purpose, to infringe intellectual property rights, to harass or discriminate against others, to transmit harmful code, to collect personal information of others without consent, or to interfere with the security of our Service. We reserve the right to terminate your access for any violation.
Section 14: Intellectual Property
All content on this website — including text, images, logos, graphics, and design elements — is the property of Camping Gear AU or its licensors and is protected by Australian copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
Section 15: Disclaimer of Warranties and Limitation of Liability
We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free. The Service is provided "as is" and "as available" without warranties of any kind.
To the maximum extent permitted by law, Camping Gear AU, its directors, employees, agents, and service providers are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Service or products, including loss of profit, revenue, data, or savings. Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be excluded by law.
Section 16: Indemnification
You agree to indemnify and hold harmless Camping Gear AU and its affiliates, officers, employees, and service providers from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms, violation of any law, or infringement of any third-party rights.
Section 17: Disputes
If you have a complaint, please contact us first at campinggearaushop@gmail.com. We will make every effort to resolve your issue promptly. These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
Section 18: Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
Section 19: Entire Agreement
These Terms of Service, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Camping Gear AU regarding your use of our site and services.
Contact Us
Email: campinggearaushop@gmail.com Post: 13-15 Georgia Cres, Melbourne, VIC, 3030, Australia